Shipping policy

Thank you for shopping with JJ Collection. We aim to deliver your orders quickly, safely, and efficiently. Please review our shipping policy below for complete details.

Order Processing Time

  • Orders are processed within 1–2 business days

  • Orders are not processed on Sundays or public holidays

  • You will receive a confirmation call/message before dispatch (if applicable)

Once your order is confirmed, it will be prepared and handed over to our courier partner.

Delivery Time

Estimated delivery times:

  • Islamabad/Rawalpindi: 1–3 business days

  • Major cities: 2–4 business days

  • Other areas: 3–6 business days

Delivery times may vary due to weather conditions, public holidays, or courier delays.

Shipping Charges

  • Shipping charges are calculated at checkout

  • We may offer free shipping on selected promotions or minimum order values

  • Shipping fees are non-refundable

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan for your convenience.

Please ensure:

  • Correct address and phone number are provided

  • Someone is available to receive the parcel

Order Tracking

Once your order is shipped:

  • You will receive a tracking number via SMS or email

  • You can track your parcel through the courier service

Delays or Issues

While we try our best to ensure timely delivery, JJ Collection is not responsible for:

  • Courier delays

  • Incorrect addresses provided by customers

  • Failed delivery attempts

  • Natural or unforeseen circumstances

If your package is delayed, please contact us and we will assist you.

Damaged or Missing Items

If you receive:

  • A damaged item

  • The wrong product

  • Missing items

Please contact us within 24 hours of delivery with photos and your order number so we can resolve the issue quickly.

Incorrect Address

Customers are responsible for providing the correct shipping details. Orders returned due to incorrect addresses may require additional shipping charges for re-delivery.

Contact Us

For any shipping-related questions or support, please contact us:

📧 Email: jjcollection.outfit@gmail.com
📞 Phone: 03105304448
📍 Address: Near Caltex Pump, Taramri Chowk, Lehtrar Road, Islamabad